Help.
Answers before you need a support thread. For account-specific help, email jackullmannn@gmail.com and include the diagnostics from the app. Replies come from Jack; the normal response target is 48 hours.
The fastest bug report
In the app, open Profile, then Help, then Send Feedback. ATLAS opens an email with app version, build, platform, account mode, and sync status included. Add the screen, what you expected, and what happened. Urgent account access or data-loss issues should include URGENT in the subject line.
Common questions
How do I cancel my ATLAS Life subscription?
If your subscription was purchased through the App Store, open iOS Settings, tap your Apple ID, choose Subscriptions, then choose ATLAS Life. Apple manages cancellation and billing for App Store purchases. While ATLAS is in beta on TestFlight, there is nothing to cancel; the app is free.
How do I delete my ATLAS Life account?
Open ATLAS Life, go to Profile, then Settings, then Export and deletion. Account deletion removes your server-side data, and deletion completes within 30 days. You can also request deletion by email at jackullmannn@gmail.com.
How does ATLAS handle my health data?
Health data is used only for the health, training, sleep, recovery, and planning features you see in the app. ATLAS does not use health data for advertising, and HealthKit data requires explicit iOS permission before ATLAS can read it. The full commitments are in the Privacy Policy.
Can I export my data?
Profile and Settings can prepare a JSON export preview of your data. If you need a copy of your data directly, email support and it will be handled with your account verification.
Why is my Apple Watch not syncing?
Apple Watch data reaches ATLAS through HealthKit on iPhone. Sync may be unavailable if you have not granted Health permissions, are not on a native iPhone build, or HealthKit has not delivered the latest samples yet. Check iOS Settings, then Health, then Data Access to confirm ATLAS has permission.
Can I use ATLAS without an Apple Watch?
Yes. ATLAS works with manual sleep, workout, nutrition, body, journal, calendar, and knowledge entries. Apple Watch and HealthKit improve automatic signal quality, but they are optional.
Does the voice assistant act on its own?
No. Every action the assistant proposes, from logging a meal to starting a workout, is confirm first. Nothing is written to your data until you approve it.